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LEGAL

Privacy

Last updated: 14 May 2026

This Privacy Policy describes how Neta Care Holistic Health Services Limited ABN [insert ABN] ("Neta Care", "we", "us", "our") handles personal information, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable health records legislation.

1. What This Policy Covers

1.1 This Policy applies to personal information we collect through our website, when you contact us, when you engage our services, and when you make a donation.

1.2 Health information is a special category of personal information and is treated with additional protections under Australian privacy and health records law.

2. What We Collect

2.1 From service participants and their families: name, contact details, date of birth, NDIS or DVA participant details, plan information, support needs, clinical information necessary for care delivery, and emergency contact information.

2.2 From donors: name, email address, postal address (where provided), payment information processed by our payment partner (we do not store card details), and donation history.

2.3 From job applicants: name, contact details, resume, qualifications, work history, references and right-to-work documentation.

2.4 From website visitors generally: standard web log information (IP address, browser type, pages visited, time and date of visit) for analytics and security.

3. How We Collect I

3.1 Directly from you when you contact us, fill in a form, make a donation, apply for a role, or engage our services.

3.2 From third parties where you have authorised the sharing (for example, a Support Coordinator referring you to us, a treating GP, or My Aged Care providing your assessment).

3.3 Automatically through standard web technologies (cookies, analytics, server logs) when you use our website.

4. Why We Collect It

4.1 To provide health, disability, aged care and community services.

4.2 To communicate with you about our services, your enquiry or your donation.

4.3 To comply with our legal, regulatory and clinical record-keeping obligations.

4.4 To process and acknowledge donations and issue tax-deductible receipts.

4.5 To improve our services and our website.

4.6 For research, evaluation and quality improvement (de-identified where possible).

5. How We Use and Disclose It

5.1 We use personal information only for the purposes stated in this Policy or for purposes you have separately authorised.

5.2 We disclose personal information to: support professionals and clinicians delivering your care; funding bodies including the NDIA, DVA and Department of Health and Aged Care, where required; payment processors for donations; cloud and IT service providers under appropriate confidentiality arrangements; and law enforcement, regulators or courts where required by law.

5.3 We do not sell, rent or trade personal information.

5.4 Donor information is not shared with other charities or external mailing lists.

6. How We Store and Protect It

6.1 Personal information is stored in secure electronic systems with access restricted to authorised staff.

6.2 Health information is stored in line with health records legislation and the National Disability Insurance Scheme (Quality and Safeguards Commission) Rules.

6.3 We use industry-standard technical security measures including encryption, access controls and audit logging.

6.4 We retain personal information for as long as required to fulfil the purposes for which it was collected and to meet legal record-keeping obligations. Health records are retained in line with applicable legislation (typically a minimum of 7 years from last service, longer for minors).

7. Your Rights

7.1 You may request access to the personal information we hold about you. We will respond within 30 days.

7.2 You may request that we correct inaccurate or out-of-date information.

7.3 You may opt out of marketing or donor communications at any time by emailing [email protected] or using the unsubscribe link in any email we send.

7.4 You may request that we delete personal information that we no longer need to hold (subject to record-keeping obligations).

8. Cookies and Tracking

8.1 This website uses cookies and similar technologies to analyse use and improve functionality.

8.2 You can disable cookies through your browser settings, but some features of the website may not function properly without them.

8.3 We use Google Analytics or equivalent analytics tools. Data collected by these tools is aggregated and not used to identify individual users.

9. Children and Young People

9.1 Where we provide services to children or young people, parents or legal guardians provide consent and may exercise rights on the childs behalf, in accordance with Australian privacy and health records law.

10. Changes to This Policy

10.1 We may update this Privacy Policy from time to time. The current version is always available at this URL with the last updated date shown above.

11. Complaints

11.1 If you believe we have not handled your personal information in accordance with this Policy or Australian privacy law, please contact us first using the details below. We will respond within 30 days.

11.2 If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.