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Aged Care / Support at Home
Support at home
Government-subsidised support to live well at home.
Support at Home provide funded support for older Australians who want to stay independent in their own home. Neta Care manages the package, coordinates the services and delivers care.
Support at Home is government-subsidised funding for older Australians to access in-home support services. There are four levels (1 to 8) based on assessed need.
We manage your package transparently: clear monthly statements, no hidden fees, every dollar accountable. As a registered NFP, surplus is reinvested in care, not extracted as profit.
What's Included
The detail of what we offer.
Yard Maintenance
We administer your Support at Home including budgeting, statements and government reporting.
Personal care
Showering, dressing, grooming, continence care.
Household assistance
Cleaning, laundry, meal preparation, shopping.
Nursing care
Clinical nursing including wound care and medication management.
Allied health
Physiotherapy, OT, podiatry and other therapies.
Social support
Community access, group programs and social participation.
Transport
Disability Transport to appointments and community activities.
Equipment & aids
Mobility equipment, assistive technology, minor modifications.
Who This Is For
Who we support with this service.
• Older Australians (65+, or 50+ for Aboriginal and Torres Strait Islander peoples).
• Those with ACAT/ACAS assessment for Support at Home-level support.
• Older Australians wanting to remain at home.
• Those switching from another Support at Home provider.
How We Deliver
How we manage your package.
Once you choose Neta Care as your Support at Home provider, we sign a Home Care Agreement setting out your services, costs and rights. We then conduct an initial assessment to design your care plan.
Each month you receive a clear statement showing services delivered, package management fees and remaining balance. No hidden fees, no contract lock-ins.
As a not-for-profit, our package management fees are transparent and surplus is reinvested in care quality. We do not have shareholders to pay.
Funding
How this service can be funded.
Support at Home Level 1
Basic care needs. Roughly 2 hours per week.
Support at Home Level 2
Low-level needs. Roughly 3 to 4 hours per week.
Support at Home Level 3
Intermediate needs. Roughly 7 to 9 hours per week.
Support at Home Level 4
High-level needs. Up to 12 hours per week or more.
Related Services
You might also need.
CHSP Support
Entry-level support if Support at Home is not yet right.
Nursing Care
In-home clinical nursing.
Personal Care
Daily personal care.
FREQUENTLY ASKED
Common questions.
How do I get a Support at Home?
Contact My Aged Care on 1300 389 562 to request an ACAT assessment. Once approved you are placed on the national queue. When a package is assigned, you can choose Neta Care as your provider.
What does it cost?
The government subsidises the package. You may need to contribute a basic daily fee and, depending on income, an income-tested care fee.
How do I switch providers to Neta Care?
Funding follows the person. We coordinate the transition with your existing provider so support continues uninterrupted.
Ready to start?
Reach out to our intake team. A real person will respond within one business day.
